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- Building Community in the Age of COVID-19 Social Distancing
Building Community in the Age of COVID-19 Social Distancing
In March, the COVID-19 pandemic raced across the United States and Europe. Each day brought news of more family, friends, coworkers, and neighbors sick. Public health and civic leaders feared the worst.
In a courageous effort to save lives, millions of people participated in a coordinated isolation and quarantine program to stop the spread of the deadly virus.
Physical distancing changed the way we live. Houses of worship canceled services. Public schools and daycares closed. Colleges and universities sent students home. Organizations called off events (including Essential Partners) as families postponed weddings, bat mitzvahs, christenings, and reunions. Many companies began to work remotely. Many workers lost their incomes.
As these life-saving measures persisted, not without controversy, a question emerged. How do we stop social distancing from becoming social isolation? How do we maintain a sense of community and resilience, even while we are apart?

“These dialogues have helped me examine my thoughts and feelings around Covid-19. With national and international participation and many different views expressed, it helped me to realize that I am not alone—we are not alone! It was just what I needed to give me the strength to serve my family and my community.”
Responding to the COVID-19 Crisis
Essential Partners’ dialogue model was created to help people navigate difficult moments—times when people, hijacked by fear and uncertainty, find it impossible to harness their inner and collective resources that would normally help them address challenges.
Over the course of a few long days in mid-March, a team of Essential Partners experts designed an online dialogue series. The goal was to help people connect with each other, to reflect on the impact of this moment, and to access both the inner and collective resources we have to navigate this challenge together.
For an hour and a half each week over three weeks, EP convened hundreds of people online. Led by volunteer facilitators from EP’s global community of practice, participants broke out into small groups.
“It's amazing that in so short a time, and with complete strangers, one can experience connection and a soothing sense of togetherness,” said participant Lesley McTague, “It goes a long way to energizing the spirit. If people are willing and the right questions are being asked, it can be a short distance to reach the place of deep communion.”
“I’m going away feeling not so alone,” said one small group facilitator, “I’m more hopeful now and more aware of the possibilities.”
“I can't even begin to explain the gratitude and fulfillment I felt from participating in this dialogue,” said Sierra, a student from Newburyport High School. “I made connections with people from all across the United States during this dialogue, some that helped me better understand myself and what I hope to accomplish throughout this period of uncertainty. The value of these dialogues is unparalleled. I just wanted to thank you for encouraging me to take a step out of my comfort zone and immerse myself in this pool of comradery.”
Participants and facilitators alike were surprised by the potential for digital technology to allow such deep conversations, even with large groups.
“I’m so grateful to EP for constructing this zoom model,” said Brendan, from Connecticut. “You all are amazing! It was so wonderful to see people have some emotional release, to see them connecting with people they don't know but with whom they share a common humanity. It was beautiful and inspiring.”
One participant remarked on the effect of taking a breath between speakers. “It’s so powerful to create that space. I will use it when facilitating dialogues going forward, especially over Zoom, when technology is making folks feel anxious and isolated.”
These virtual dialogues allowed people to speak and be heard, to connect across distances about the challenges, responses, and resources we experience and need. People left feeling more connected to each other, more centered, and more confident in the ways they could both support others and be supported in this moment.
“These dialogues have helped me examine my thoughts and feelings around Covid-19,” said another participant, Martha. “With national and international participation and many different views expressed, it helped me to realize that I am not alone—we are not alone! It was just what I needed to give me the strength to serve my family and my community.”

“I didn't even realize how much I needed this. It was a great opportunity to connect with colleagues and to share concerns, challenges, and joys regarding Covid's impacts, both personal and professional.”
The Continuing Impact
“This experience helped me think about how I wanted to help others,” one participant reflected, “and what things I was capable of doing to help.”
Following the success of the dialogue series, EP assembled a package of materials—scripts, guides, and handouts—and distributed them to our network of program partners and alumni. EP’s COVID-19 dialogues have since supported difficult conversations in communities and institutions across the globe.
The Cambridge Health Alliance (CHA) in Cambridge, MA, launched a series of dialogues for front-line health care workers who have been treating COVID-19 patients.
“The sessions were so powerful, people share their stories, their burdens, their grief,” said Judy Fleishman, who adapted EP's public dialogues for the CHA program. “People were able to put words to their experiences. They felt connected, no longer so alone. At the three planned sessions, 100% of the participants wanted to continue meeting.”
Cary Academy, an independent school in North Carolina, has led eight online dialogues, all adapted from EP’s resource packet. Their focus was the social-emotional wellbeing of students, parents (especially the parents of students of color), Academy teachers and staff, and recent graduates currently in higher ed institutions.
“I didn't even realize how much I needed this,” one Cary Academy teacher remarked. “It was a great opportunity to connect with colleagues and to share concerns, challenges, and joys regarding Covid's impacts, both personal and professional.”
The Dayton International Peace Museum organized a virtual dialogue "to support constructive, engaging, and energizing online conversations during the COVID-19 pandemic and unrest sparked by the recent killings of George Floyd, Breonna Taylor, and Ahmaud Arbery and the long history of violence against Black people in the United States."
EP's COVID-19 dialogues have also been adapted by The University of Scranton, Unite Boston, Southern Methodist University, the Clinton School of Public Service, the University of the South, Hands of Peace, University of Virginia, High School teachers in California and Massachusetts, and WAM Theatre Company, among many others.
What Lies Ahead: Conversations About Life and Risk
There’s no saying how long the COVID-19 crisis will last, or what the repercussions will be.
What will change permanently about how we learn, work, worship, and live together? What parts of our former lives will we leave behind—and what might we gain from this unique experience? How have our values changed in this time?
Every community, house of worship, school, and workplace will navigate these changes together. They’ll also face difficult, life-and-death conversations about how to return to life in person.
“I always say that community is an act of courage,” says EP co-Executive Director John Sarrouf. “That has never been truer than it is now. I am humbled by the courage of so many, both near and far, who have embarked on the hard work of community. It’s a privilege to support them.”
Essential Partners is committed to helping communities hold these conversations in ways that build trust, connection, and understanding. EP’s practitioners have already begun collaborating with colleges and secondary schools, faith institutions, and companies to navigate these waters.
If you need to have these conversations in your community or organization, contact us for a free consultation to get started.
Related Impact Stories
Testimonials
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana
Cat Anderson, EducatorIt's incredible to really see the evolution and the change of these students, once they're given the tools—and Essential Partners has really helped me do that.
Boulevard Academy, Oklahoma
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Windor DorkoAs a former rebel, I really believe that if we had known about dialogue, perhaps we would not have had a civil war.
Liberia
Beth MendozaDialogue gets more results. It makes decision-making easier. It makes creating participation easier … our greatest organizational impact has been more contributions as well as more effective and efficient meetings.
Moraine Park Technical College, Wisconsin
Elizabeth Zehl, Undergraduate StudentEssential Partners' process gives people the space to be intellectually curious and to engage with others on important issues in a way that also benefits their own understanding of what they believe.
Randolph College (VA)
Janet Lansberry, Weissman Center Assistant DirectorThis was probably the most profound workshop that we ever brought to campus. It offered a really unique foundation in personal insight.
Mount Holyoke College, MA
Secondary School TeacherEP's approach has given me some tools to deal with what comes up in my classroom. I teach classes about charged topics. As I’m thinking about and exploring ways to broach these conversations with students, I use this.
New Jersey
Matthew Sandikie, Project PartnerThis has been quite different from other discussions in Liberia about peace. While many processes have been about how to reform ex-combatants, this was about how we may hold our own views but live together peacefully.
Liberia
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines
Amy Cottrill, Birmingham-Southern CollegeThe past few years in our country have been the most divisive and alienating in my lifetime, which can be a tremendous challenge in the classroom that aims for community, shared experience, and listening with empathy to opinions that are different from one's own. The Essential Partners workshop I attended provided invaluable tools to meet the challenges of teaching today. It helped me reimagine the classroom as a place to help students learn the essential tools of living and learning in community and interconnection, skills that are necessary in every single area of life. I have no doubt that my teaching has been dramatically reshaped in light of my introduction to structured dialogue and I feel like I have so much more to offer my students because of that.
Birmingham, AL
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Seth Karamage, MediatorI am amazed at what came out—the way people shared their stories. This is not like a role-play; it really touched me.
Interfaith Mediation Centre, Nigeria
Bill Scott, Project DirectorThere was a remarkable change in the way we were able to communicate with one another following the facilitated conversations.
Massachusetts Department of Mental Health
Anjali Bal, Associate Professor of MarketingWe talked about where we are in the world right now, so we talked quite a bit about polarization. Essential Partners showed how these conversations are becoming more taxing and challenging because of that polarization. These were some first steps in terms of how we can start to have those conversations.
Babson College, MA
Etionette Nshirmirimana, Burundian Master TrainerI realized that by using the “dialogue” approach, people could talk of what is deep in their heart, especially things that have harmed them.
Burundi
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Gail AndersonWe became confident really early on that the model was working. We were nervous there would be yelling and blow-ups but after a few conversations we realized that wasn’t happening… People were treating each other humanely.
Minnesota Council of Churches
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Undergraduate StudentThe most significant thing for me was learning how to ask for more information rather than trying to persuade a person to think differently. I also learned helpful dialogue tips, which are more effective during difficult conversations. If I encounter a difficult dialogue with any of my residents, I plan on using the techniques I learned in this workshop to facilitate those talks.
Northeastern University, MA
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Megan DeFranzaThere is a need not only for safe space within our churches but for our church leaders who often feel alone, or who may feel their job could be at risk if they engage in controversial conversations. How are they to make safe spaces in their own congregations for healthy dialogue if they rarely experience safe space to do the same?
Gordon College, Massachusetts
Patrick Hale, director of Multicultural and Identity ProgramsOne of the things that’s so crucial to even fostering dialogue around diversity, equity, and inclusion is creating opportunities for folks to engage in deep reflective self-awareness.
Babson College, MA
Belle AbayaTogether, we married our ideas to create a dialogue model that took into consideration our young people’s particular needs, and our culture.
The Conflict Resolution Group Foundation, Philippines
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Lauren Cobb, Task Force MemberI now lead teams with a different language, using different processes, and with a different awareness of team dynamics. [I’ve seen] relationships grow and deepen, unity and commitment remain high, and mutual respect established and fostered.
Glendale Presbyterian Church, California
High School StudentSimply changing the wording of a question can invite a completely different personality and emotion around a question. You can learn so much more and have a better understanding of someone's perspective by changing your question.
Raleigh, NC
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Program ParticipantThis is a new idea, so many people speaking from their hearts. People can come together...if people can understand, they can change their hearts; then this can bring about more change.
Interfaith Mediation Centre, Nigeria
Dr. Jill DeTemple, Religious Studies FacultyAfter using this approach in my classroom, I am now more willing, and more able, to engage students in meaningful conversations about potentially contentious issues. Whereas I used to nod toward things like homosexuality in religious life, interfaith marriage, or the role of government in reproduction, now I build these conversations into the class so students can learn to speak about their experiences, and so they learn to listen and learn from those with whom they might disagree.
Southern Methodist University, Texas
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Etionette Nshirmirimana, Burundian Master TrainerI realized that by using the “dialogue” approach, people could talk of what is deep in their heart, especially things that have harmed them.
Burundi
Patrick Hale, director of Multicultural and Identity ProgramsOne of the things that’s so crucial to even fostering dialogue around diversity, equity, and inclusion is creating opportunities for folks to engage in deep reflective self-awareness.
Babson College, MA
Becca Humphries ’21The dialogue setting created an environment where people weren’t afraid to open up and share those things that they might not always share out loud. It made us feel closer and provided a stronger sense of trust. It allowed me to be vulnerable to people outside of my community and to be open to sharing.
Cary Academy, NC
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
Undergraduate StudentI learned to expect the best of my classmates, even when we don’t agree. I can’t write off their opinions anymore, despite our disagreements.
Bridgewater College, Virginia
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Misty Stoll, School Board TrusteeThe Sheridan Community has changed in the best way since the Essential Partners training. The Center for a Vital Community has been holding monthly dialogues. I’m going to facilitate the upcoming one. What’s great is that we’re attracting a much more diverse group of participants. There are always the regulars who come, but now we’re also getting conservative Republicans to come as well—politicians come, even the Sheriff comes.
Wyoming
Lauren Barthold, Philosophy FacultyI’ve learned that it is not enough to announce my commitment to dialogue and expect students to know what I mean; I need concrete exercises to allow students to learn how to do it.
Endicott College, Massachusetts
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Anne Hopkins Gross, Dean of StudentsThe Essential Partners workshop was a way of building up our ability to talk about more difficult issues, such as poverty and GLBTQ safe spaces. It was really the foundational entrée into those more challenging issues of race, ethnicity, sexuality, and gender. People walked away feeling much more confident about having difficult conversations.
Southern Vermont College, VT
Linda Gryczan, MediatorInstead of demonizing and dehumanizing the other, we built a deeper connection. The fact that we disagree matters much less. It matters much more that we are neighbors in this community.
Montana Mediation Association
High School StudentThe most significant thing I've learned in this program is that having an open mindset when listening to others' opinions different from yours to understand their perspective instead of finding the flaws to oppose their opinion to try and change their mind.
Raleigh, NC
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Matthew Sandikie, Project PartnerThis has been quite different from other discussions in Liberia about peace. While many processes have been about how to reform ex-combatants, this was about how we may hold our own views but live together peacefully.
Liberia
Dr. Brooke Vuckovic, Clinical Professor of Leadership“The Dialogic Classroom is by far and away the most skillful and thoughtful professional development I have had in years as an educator.”
Kellogg School of Management
Belle AbayaTogether, we married our ideas to create a dialogue model that took into consideration our young people’s particular needs, and our culture.
The Conflict Resolution Group Foundation, Philippines
Parent, Cary AcademyEssential Partners's dialogue initiative is, literally, the best forum I have attended during my time at Cary Academy. The openness and sharing in our group led to genuine connections. I’m not sure words can express how meaningful this event was to me. Truly priceless.
Cary, North Carolina
Karen Ramirez, Director of the CU Engage ProgramWe get more requests [for campus dialogue] than we could ever respond to.… I’m proud that our work on campus is actually kind of unusual, because it doesn’t support just one population. It supports everyone—students, staff, faculty, graduate students. I don’t know if there are other University of Colorado projects going on that hit all of our campus population.
University of Colorado, Boulder
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Undergraduate StudentAt the beginning of the semester, there was not much participation in class. But by the end, almost everyone had something constructive to add every day.
Bridgewater College, Virginia
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Andrew Wulf, PrincipalThe community dialogue was instrumental in helping us create a new policy around class rank. Though a controversial topic in the community, the dialogue EP helped us run ensured all voices were heard and valued. Regardless of how people felt with the final result, one parent summed it up best for us, ‘sometimes the process is more important than the outcome’.
Newburyport High School
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Bill Scott, Project DirectorThere was a remarkable change in the way we were able to communicate with one another following the facilitated conversations.
Massachusetts Department of Mental Health
Teresa Grettano, Associate Professor and Director of the First-Year Writing programFacilitated dialogue creates a classroom atmosphere in which exploring uncomfortable issues and asking difficult questions is an expected part of the process, and it allows students space to engage each other without fear of the vitriol common in our public discourse.
University of Scranton (PA)
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Program ParticipantThis is a new idea, so many people speaking from their hearts. People can come together...if people can understand, they can change their hearts; then this can bring about more change.
Interfaith Mediation Centre, Nigeria
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana
Dr. Shi-Jiuan WuEssential Partners is a world treasure, especially for having conversations on oppositional topics, which is very challenging.
Taiwan
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Undergraduate StudentDialogue challenged us to think more deeply about the class topics. Talking about our own thoughts and experiences in relation to the topic also challenged us to think about our own views and articulate them more clearly.
Gordon College, Massachusetts
Megan DeFranzaHere safe space was created for pastors and church leaders to wrestle with topics like evolution which are all too often “off limits” or believed to be antagonistic to the faith.
Gordon College, Massachusetts
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Lauren Cobb, Task Force MemberI now lead teams with a different language, using different processes, and with a different awareness of team dynamics. [I’ve seen] relationships grow and deepen, unity and commitment remain high, and mutual respect established and fostered.
Glendale Presbyterian Church, California
Becca Humphries ’21The dialogue setting created an environment where people weren’t afraid to open up and share those things that they might not always share out loud. It made us feel closer and provided a stronger sense of trust. It allowed me to be vulnerable to people outside of my community and to be open to sharing.
Cary Academy, NC
Belle AbayaAuthentic conversations will lead people to reflect on their own thinking and transform their perspectives to include that of others.
The Conflict Resolution Group Foundation, Philippines
Teresa Grettano, Associate Professor and Director of the First-Year Writing programFacilitated dialogue creates a classroom atmosphere in which exploring uncomfortable issues and asking difficult questions is an expected part of the process, and it allows students space to engage each other without fear of the vitriol common in our public discourse.
University of Scranton (PA)
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Undergraduate StudentI have never heard people talk so openly about race, especially in a class setting. Everyone was respectful and honest at the same time. The dialogue structure helped me learn about my peers and helped me feel more comfortable than I ever have about discussing controversial issues.
Gordon College, Massachusetts
Undergraduate StudentEvery opinion was accepted. No one felt judged or uncomfortable talking to one another. These have been, by far, the best classroom discussions I have ever had.
Bridgewater College, Virginia
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Imam Sani IsahThrough this training, we will have more people in the stream of work that we do and become better equipped with the know-how, skills and techniques. But most important, together we will sow a seed that will germinate and become a source of the antidote to terrorism, fanaticism, bigotry and extremism.
Nigeria
Meirav Solomon ’20Dialogue not only teaches you how to interact and understand more deeply those around you, it also teaches you more about the world around you and yourself. I think dialogue is super important to my growth as a student, a global citizen and a human being. I have learned to listen, I have learned to speak out, I have learned how to access my stretch zone (where I feel uncomfortable speaking but not turned off) and I have learned where my limits are.
Cary Academy, NC
Clay Thornton ’21Having an environment that gives you that space to listen to others talk about their experiences and understand how those experiences have led them to the opinions that they have—it is truly eye-opening.
Cary Academy, NC
Anjali Bal, Associate Professor of MarketingOne of the things that we talked about was the ability to hear another person’s point of view, even if our minds aren’t changed. We have to remember that any sort of movement is movement. If we don’t acknowledge small movement, then we just stay on two different sides, and it’s all black and white, and we don’t hear each other.
Babson College, MA
Louise O’Kane, Community Places[Essential Partners’] technique is used to explore contentious or divisive issues. So looking at renewable energy we thought this was an ideal opportunity to explore all the complexities of that issue. I found it a really useful method, and although this is the first time we’ve used it I am sure we’ll be using it again.
Northern Ireland, UK
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana
Meirav Solomon ’20Dialogue not only teaches you how to interact and understand more deeply those around you, it also teaches you more about the world around you and yourself. I think dialogue is super important to my growth as a student, a global citizen and a human being. I have learned to listen, I have learned to speak out, I have learned how to access my stretch zone (where I feel uncomfortable speaking but not turned off) and I have learned where my limits are.
Cary Academy, NC
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Windor DorkoAs a former rebel, I really believe that if we had known about dialogue, perhaps we would not have had a civil war.
Liberia
Undergraduate StudentAs a pharmacy major, I do not receive much training on how to handle difficult or controversial conversations. I think that this training will help me not only in my duties as a resident assistant, but in discussing medications and therapies with future patients when the conversation becomes difficult.
Northeastern University, MA
Beth MendozaDialogue gets more results. It makes decision-making easier. It makes creating participation easier … our greatest organizational impact has been more contributions as well as more effective and efficient meetings.
Moraine Park Technical College, Wisconsin
Peter Cooke, Immigration Dialogue ParticipantThere’s a real difference to people who are coming to meetings. They say, wow this is so different. They all said how people were more on the ball, more congenial. Now people see growing the economy as a way to unify the receiving community and immigrant communities.
New Hampshire
Katie Shear, Civic Engagement CoordinatorUsing what we learned from Essential Partners, staff were able to model effective and respectful communication for students. A next step would be for us to help students employ some of these methods themselves. The staff not only gained skills in communication but also left feeling supported by each other in the work that we do.
Southern Vermont College, VT
Anjali Bal, Associate Professor of MarketingWe talked about where we are in the world right now, so we talked quite a bit about polarization. Essential Partners showed how these conversations are becoming more taxing and challenging because of that polarization. These were some first steps in terms of how we can start to have those conversations.
Babson College, MA
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
High School StudentIt honestly surprised me that we were doing [dialogues about the 2020 election] in the first place. I have gone to this school since Kindergarten, and I have seen the recurring pattern of the faculty and staff looking to keep politics out of school discussion, which is completely understandable. Growing up this way has built a sort of stigma around politics that I feel like affected my experience in these activities. This also prompted me to learn more about how I feel about these topics.
North Carolina
Andrew Wulf, PrincipalThe community dialogue was instrumental in helping us create a new policy around class rank. Though a controversial topic in the community, the dialogue EP helped us run ensured all voices were heard and valued. Regardless of how people felt with the final result, one parent summed it up best for us, ‘sometimes the process is more important than the outcome’.
Newburyport High School
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Luke Zubrod, Director of Strategic InitiativesWhen there's an element of conflict, oftentimes we gravitate toward debate as a way of contending toward some decision or outcome. Dialogue is a much different proposition. The emphasis of dialogue is in understanding the other person's perspective, making sure they have the opportunity to feel heard.
Chatham Financial, Pennsylvania
James Rucker, Faculty MemberIt is really different than it was before. The Essential Partners process has given me the power to be heard and be seen. It’s unreal.
Randolph College (VA)
Megan DeFranzaHere safe space was created for pastors and church leaders to wrestle with topics like evolution which are all too often “off limits” or believed to be antagonistic to the faith.
Gordon College, Massachusetts
Veronique Cavaillier, Director of Eastern Trade CouncilI think Essential Partners' training should be mandatory in every legislature. I think it should be a requirement.
The Council of State Governments
Program ParticipantWhile our differences remain, the relationships between us have been strengthened and deepened. We have gained in mutual respect, affection, and appreciation of one another as followers of Jesus and fellow-bishops.
Anglican Community & Human Sexuality Retreat
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Member of the CongregationI cannot possibly walk out of this experience and help being a different person. I feel that my own experience has been life-changing.
Glendale Presbyterian, California
Program ParticipantThis is a different tool for engagement. It’s not about you, it’s about others. It involves the art of listening and sincerely talking from the heart
Interfaith Mediation Centre, Nigeria
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines
Meirav Solomon ’21Vulnerability is the key. A lot of perspective-taking is based in vulnerability. It’s the key ingredient in a good structured dialogue. It’s crucial to the ‘meet me in the middle’ experience that dialogue is all about.
Cary Academy, NC
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Linda Gryczan, MediatorInstead of demonizing and dehumanizing the other, we built a deeper connection. The fact that we disagree matters much less. It matters much more that we are neighbors in this community.
Montana Mediation Association
Undergraduate StudentI feel more comfortable participating in class and less defensive when other students disagree. And because I learned more from my fellow students about their views, I now feel less competitive with them than in other classes.
Bridgewater College, Virginia
High School StudentThe thing that surprised me, was the amount of respect given to each person while speaking in the meeting. I thought that discussing politics would eventually cause problems, but it did not.
Raleigh, NC
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Undergraduate StudentWe tackled really difficult topics and this helped everyone know each other and understand each person's individual perspective. Over the course of the semester, I became much more comfortable engaging with my classmates—specifically because of the peer dialogue groups.
Bridgewater College, Virginia
Secondary School TeacherEP's approach allows all the students in the room to speak and be heard, to think about different perspectives on the issue without getting into arguments or fights.
San Diego, CA
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Program ParticipantThere should be opportunities throughout the [Anglican] Communion for ongoing structured conversations regarding difficult issues. These should engage persons at all levels within and between Provinces and should be guided by agreed covenants similar to those that have assisted our conversations.
Anglican Community & Human Sexuality Retreat
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Undergraduate StudentI learned a lot about myself from others’ perspectives—it was comforting to hear similar values and ideas expressed, yet really eye-opening and intriguing to hear very different philosophies.
Dartmouth College, New Hampshire
Undergraduate StudentIt’s nice to talk about things that we encounter all the time but rarely get talked about. This made me hopeful that there are people who are willing to talk about serious issues.
Dartmouth College, New Hampshire
Vibhav Nandagiri ’21When a debate occurs, you never feel like you get to hear a person’s full point of view. But, through dialogue, you get to learn someone else’s perspective without any competitive need to win an argument. It leads to mutual understanding; listening to each other helps us chip away at our differences.
Cary Academy, NC
Megan DeFranzaHere safe space was created for pastors and church leaders to wrestle with topics like evolution which are all too often “off limits” or believed to be antagonistic to the faith.
Gordon College, Massachusetts
Allyson Bachta, K-12 Educator and AdministratorEP's approach is flexible enough to support educators working across diverse contexts and parallels work that they are already doing to support students' social-emotional development, create trauma-sensitive classrooms and schools, and differentiate learning experiences to meet the needs of all learners.
Massachusetts
Belle AbayaAuthentic conversations will lead people to reflect on their own thinking and transform their perspectives to include that of others.
The Conflict Resolution Group Foundation, Philippines
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Louise O’Kane, Community Places[Essential Partners’] technique is used to explore contentious or divisive issues. So looking at renewable energy we thought this was an ideal opportunity to explore all the complexities of that issue. I found it a really useful method, and although this is the first time we’ve used it I am sure we’ll be using it again.
Northern Ireland, UK
Program ParticipantThis is a different tool for engagement. It’s not about you, it’s about others. It involves the art of listening and sincerely talking from the heart
Interfaith Mediation Centre, Nigeria
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Secondary School TeacherI’m a world history teacher… now I feel I’m more empowered about how to make connections across differences. I have a better skill set to facilitate connections.
New York City
Imam Sani IsahThrough this training, we will have more people in the stream of work that we do and become better equipped with the know-how, skills and techniques. But most important, together we will sow a seed that will germinate and become a source of the antidote to terrorism, fanaticism, bigotry and extremism.
Nigeria
Imam Sani IsahThrough this training, we will have more people in the stream of work that we do and become better equipped with the know-how, skills and techniques. But most important, together we will sow a seed that will germinate and become a source of the antidote to terrorism, fanaticism, bigotry and extremism.
Nigeria
Undergraduate StudentI have learned how to not be offended and to be better prepared to receive other people's communication. You don't have to agree, but you can respect the other person.
Randolph College (VA)
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Program ParticipantI read this comment from the 14th Dalai Lama: "Every change of mind is first of all a change of heart.” It seems appropriate for what we are doing.
Bayview, Michigan
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana
Belle AbayaTogether, we married our ideas to create a dialogue model that took into consideration our young people’s particular needs, and our culture.
The Conflict Resolution Group Foundation, Philippines
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Megan DeFranzaThere is a need not only for safe space within our churches but for our church leaders who often feel alone, or who may feel their job could be at risk if they engage in controversial conversations. How are they to make safe spaces in their own congregations for healthy dialogue if they rarely experience safe space to do the same?
Gordon College, Massachusetts
Undergraduate StudentThe professor was able to engage every student. She encouraged them to present new ideas. Dialogue helped create an environment that really deepened the understanding of the material.
Southern Methodist University, Texas
Program ParticipantThis is a different tool for engagement. It’s not about you, it’s about others. It involves the art of listening and sincerely talking from the heart
Interfaith Mediation Centre, Nigeria
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines
High School StudentI learned that through productive dialogue, you can make relationships and friendships with people through talking about your differences and similarities.
Newburyport, MA
Linda Gryczan, MediatorInstead of demonizing and dehumanizing the other, we built a deeper connection. The fact that we disagree matters much less. It matters much more that we are neighbors in this community.
Montana Mediation Association
Alex Lyford, Assistant Professor of StatisticsI can't possibly overstate the positive effects the Dialogic Classroom training had on the curriculum and approach to my Introduction to Data Science class. The difference in the course from a year ago and now is night and day. My lectures are now filled with meaningful discussion and discourse—often related to sensitive topics that I wouldn't have dared touching without the training. Student feedback about these discussions has been overwhelmingly positive, and there is no chance that I would have had the wherewithal or initiative to revamp the course in such a dramatic manner without the training.
Middlebury College
High School StudentI can't even begin to explain the gratitude and fulfillment I felt from participating in this Essential Partners COVID-19 dialogue. It helped me better understand myself and what I hope to accomplish throughout this period of uncertainty.
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
10th Grade StudentEP's questions of understanding exercise felt like the debate that we wish the presidential candidates would have—instead of having to listen to two old guys yelling over each other.
Ravenscroft School, NC
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Program ParticipantI read this comment from the 14th Dalai Lama: "Every change of mind is first of all a change of heart.” It seems appropriate for what we are doing.
Bayview, Michigan
Kate CellThe thing that always feels like magic to me—and I’ve used it in several meetings that I’ve had since—is how the practitioners start by setting out pacts or agreements.
Union of Concerned Scientists, Massachusetts
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Program ParticipantThis is a new idea, so many people speaking from their hearts. People can come together...if people can understand, they can change their hearts; then this can bring about more change.
Interfaith Mediation Centre, Nigeria
Kimberly Shaw, EducatorStudent facilitators flip the script. When students lead, you can see a change occur, a shift as they understand the difference between being a participant and being a facilitator, as they work to hear and address the needs of their classmates and community.
North Carolina
Jordan Cuffee ’21The dialogue training allowed me to push myself to speak up first. In an informal conversation, I’m not usually the first person to voice my opinion; I usually end up listening, rather than taking a stance on sharing my opinion. But the dialogue training empowered us to decide if we want to say something now or listen. It really made me feel part of the conversation, rather than being on the outside, observing.
Cary Academy, NC
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Etionette Nshirmirimana, Burundian Master TrainerI realized that by using the “dialogue” approach, people could talk of what is deep in their heart, especially things that have harmed them.
Burundi
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Janet Harris, Winthrop Rockefeller InstituteThe learning we received from Essential Partners has helped us open up space for people to have difficult conversations in a different way. The more we do this, the more we realize that dialogue has to be a part of all our work.
Arkansas
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Seth Karamage, MediatorI am amazed at what came out—the way people shared their stories. This is not like a role-play; it really touched me.
Interfaith Mediation Centre, Nigeria
Paul Schupe, Hancock United Church of ChristIt’s amazing how closely we can work together on certain projects and never know what about our faith motivates our work. This work deepened my appreciation for everyone who was there; hearing everyone's stories helped me to appreciate them more and the depth of their convictions, even when they’re convictions I don’t share.
Lexington, Massachusetts
Sophia Hopper ’24Dialogue changed how I think about the way my school runs.… now I know the people running this institution. I know their values. I know their story. There's a whole new level of trust in the institution itself.
Ravenscroft School, North Carolina
Kate CellThe thing that always feels like magic to me—and I’ve used it in several meetings that I’ve had since—is how the practitioners start by setting out pacts or agreements.
Union of Concerned Scientists, Massachusetts
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Undergraduate StudentDuring one dialogue, as we were reading The Joy Luck Club, we were asked to discuss our relationship to America. There were students who grew up in the United States and also those who hadn’t—and I was surprised to hear that everyone had equally complex relationships with the topic.
I appreciated being able to hear and express the full depth of our own context before delving into a discussion about first-generation immigrants.
Gordon College, Massachusetts
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Anjali Bal, Associate Professor of MarketingOne of the things that we talked about was the ability to hear another person’s point of view, even if our minds aren’t changed. We have to remember that any sort of movement is movement. If we don’t acknowledge small movement, then we just stay on two different sides, and it’s all black and white, and we don’t hear each other.
Babson College, MA
Seth Karamage, MediatorI am amazed at what came out—the way people shared their stories. This is not like a role-play; it really touched me.
Interfaith Mediation Centre, Nigeria
Undergraduate StudentI started to trust everyone in the class—I felt heard and I felt that people wanted to listen. As a result, I wasn’t afraid to let my past come out and let people learn from what I have been through.
Bridgewater College, Virginia
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio