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- Creating More Cohesive, Efficient Work Cultures
Creating More Cohesive, Efficient Work Cultures
As part of its larger strategic planning initiative, Moraine Park Technical College (MPTC) embarked on an appreciative inquiry process in 2007 to understand employee engagement.
The survey revealed that communication, collaboration, and relationships were the most pressing challenges for employees of the college—by a significant margin.
Essential Partners was invited to join the MPTC Employee Engagement and Talent Management Plan, supporting initiatives led by the Director of Talent Management, Beth Mendoza, and the Human Resources Department.
Seeding Change
A team of 14 staff members from various departments of the college attended a two-day training led by EP’s associates Meg Griffiths and Bob Stains. There the staff members learned to lead open, honest conversations that would meanwhile bolster the mutual trust and engagement of the staff.
The two-day training equipped staff members to facilitate dialogues across campus and to deploy these new skills in their roles. They learned to design and structure conversations for engagement that encourages curiosity, community, and connection. They gained a new competence and confidence in their ability to facilitate in challenging moments.
“Dialogue gets more results,” said Beth Mendoza, Director of Talent Management. “It makes decision-making easier. It makes creating participation easier… The greatest organizational impact has been more contributions as well as more effective and efficient meetings.”
One participant noted that the EP training had a profound effect on her, both as an employee and as an individual. Another said she felt more hopeful after experiencing the excitement and confidence the team had gained, as well as the growth of new relationships across different areas of the college.
The EP-trained staff have since facilitated five staff dialogues around the topics of team-building, staff transitions, the development of mission and vision statements, and other pressing concerns for the organization.
Today, the work being done by these EP-trained employees to engage fellow staff members in dialogue has begun to create a new culture on campus.
Related Impact Stories
Testimonials
Dr. Brooke Vuckovic, Clinical Professor of Leadership“The Dialogic Classroom is by far and away the most skillful and thoughtful professional development I have had in years as an educator.”
Kellogg School of Management
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Teresa Grettano, Associate Professor and Director of the First-Year Writing programFacilitated dialogue creates a classroom atmosphere in which exploring uncomfortable issues and asking difficult questions is an expected part of the process, and it allows students space to engage each other without fear of the vitriol common in our public discourse.
University of Scranton (PA)
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Katie Shear, Civic Engagement CoordinatorUsing what we learned from Essential Partners, staff were able to model effective and respectful communication for students. A next step would be for us to help students employ some of these methods themselves. The staff not only gained skills in communication but also left feeling supported by each other in the work that we do.
Southern Vermont College, VT
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Alex Lyford, Assistant Professor of StatisticsI can't possibly overstate the positive effects the Dialogic Classroom training had on the curriculum and approach to my Introduction to Data Science class. The difference in the course from a year ago and now is night and day. My lectures are now filled with meaningful discussion and discourse—often related to sensitive topics that I wouldn't have dared touching without the training. Student feedback about these discussions has been overwhelmingly positive, and there is no chance that I would have had the wherewithal or initiative to revamp the course in such a dramatic manner without the training.
Middlebury College
Megan DeFranzaThere is a need not only for safe space within our churches but for our church leaders who often feel alone, or who may feel their job could be at risk if they engage in controversial conversations. How are they to make safe spaces in their own congregations for healthy dialogue if they rarely experience safe space to do the same?
Gordon College, Massachusetts
Undergraduate StudentI learned a lot about myself from others’ perspectives—it was comforting to hear similar values and ideas expressed, yet really eye-opening and intriguing to hear very different philosophies.
Dartmouth College, New Hampshire
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Anjali Bal, Associate Professor of MarketingOne of the things that we talked about was the ability to hear another person’s point of view, even if our minds aren’t changed. We have to remember that any sort of movement is movement. If we don’t acknowledge small movement, then we just stay on two different sides, and it’s all black and white, and we don’t hear each other.
Babson College, MA
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Patrick Hale, director of Multicultural and Identity ProgramsOne of the things that’s so crucial to even fostering dialogue around diversity, equity, and inclusion is creating opportunities for folks to engage in deep reflective self-awareness.
Babson College, MA
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Undergraduate StudentDialogue challenged us to think more deeply about the class topics. Talking about our own thoughts and experiences in relation to the topic also challenged us to think about our own views and articulate them more clearly.
Gordon College, Massachusetts
Anne Hopkins Gross, Dean of StudentsThe Essential Partners workshop was a way of building up our ability to talk about more difficult issues, such as poverty and GLBTQ safe spaces. It was really the foundational entrée into those more challenging issues of race, ethnicity, sexuality, and gender. People walked away feeling much more confident about having difficult conversations.
Southern Vermont College, VT
Anjali Bal, Associate Professor of MarketingWe talked about where we are in the world right now, so we talked quite a bit about polarization. Essential Partners showed how these conversations are becoming more taxing and challenging because of that polarization. These were some first steps in terms of how we can start to have those conversations.
Babson College, MA
Elizabeth Zehl, Undergraduate StudentEssential Partners' process gives people the space to be intellectually curious and to engage with others on important issues in a way that also benefits their own understanding of what they believe.
Randolph College (VA)
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Undergraduate StudentI learned to expect the best of my classmates, even when we don’t agree. I can’t write off their opinions anymore, despite our disagreements.
Bridgewater College, Virginia
Undergraduate StudentWe tackled really difficult topics and this helped everyone know each other and understand each person's individual perspective. Over the course of the semester, I became much more comfortable engaging with my classmates—specifically because of the peer dialogue groups.
Bridgewater College, Virginia
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
James Rucker, Faculty MemberIt is really different than it was before. The Essential Partners process has given me the power to be heard and be seen. It’s unreal.
Randolph College (VA)
Etionette Nshirmirimana, Burundian Master TrainerI realized that by using the “dialogue” approach, people could talk of what is deep in their heart, especially things that have harmed them.
Burundi
Karen Ramirez, Director of the CU Engage ProgramWe get more requests [for campus dialogue] than we could ever respond to.… I’m proud that our work on campus is actually kind of unusual, because it doesn’t support just one population. It supports everyone—students, staff, faculty, graduate students. I don’t know if there are other University of Colorado projects going on that hit all of our campus population.
University of Colorado, Boulder
Luke Zubrod, Director of Strategic InitiativesWhen there's an element of conflict, oftentimes we gravitate toward debate as a way of contending toward some decision or outcome. Dialogue is a much different proposition. The emphasis of dialogue is in understanding the other person's perspective, making sure they have the opportunity to feel heard.
Chatham Financial, Pennsylvania
Lauren Barthold, Philosophy FacultyI’ve learned that it is not enough to announce my commitment to dialogue and expect students to know what I mean; I need concrete exercises to allow students to learn how to do it.
Endicott College, Massachusetts
Megan DeFranzaHere safe space was created for pastors and church leaders to wrestle with topics like evolution which are all too often “off limits” or believed to be antagonistic to the faith.
Gordon College, Massachusetts
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Janet Lansberry, Weissman Center Assistant DirectorThis was probably the most profound workshop that we ever brought to campus. It offered a really unique foundation in personal insight.
Mount Holyoke College, MA
Lauren Cobb, Task Force MemberI now lead teams with a different language, using different processes, and with a different awareness of team dynamics. [I’ve seen] relationships grow and deepen, unity and commitment remain high, and mutual respect established and fostered.
Glendale Presbyterian Church, California
Undergraduate StudentI started to trust everyone in the class—I felt heard and I felt that people wanted to listen. As a result, I wasn’t afraid to let my past come out and let people learn from what I have been through.
Bridgewater College, Virginia
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Amy Cottrill, Birmingham-Southern CollegeThe past few years in our country have been the most divisive and alienating in my lifetime, which can be a tremendous challenge in the classroom that aims for community, shared experience, and listening with empathy to opinions that are different from one's own. The Essential Partners workshop I attended provided invaluable tools to meet the challenges of teaching today. It helped me reimagine the classroom as a place to help students learn the essential tools of living and learning in community and interconnection, skills that are necessary in every single area of life. I have no doubt that my teaching has been dramatically reshaped in light of my introduction to structured dialogue and I feel like I have so much more to offer my students because of that.
Birmingham, AL
Beth MendozaDialogue gets more results. It makes decision-making easier. It makes creating participation easier … our greatest organizational impact has been more contributions as well as more effective and efficient meetings.
Moraine Park Technical College, Wisconsin
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Bill Scott, Project DirectorThere was a remarkable change in the way we were able to communicate with one another following the facilitated conversations.
Massachusetts Department of Mental Health
Undergraduate StudentIt’s nice to talk about things that we encounter all the time but rarely get talked about. This made me hopeful that there are people who are willing to talk about serious issues.
Dartmouth College, New Hampshire
Beth MendozaDialogue gets more results. It makes decision-making easier. It makes creating participation easier … our greatest organizational impact has been more contributions as well as more effective and efficient meetings.
Moraine Park Technical College, Wisconsin
Dr. Jill DeTemple, Religious Studies FacultyAfter using this approach in my classroom, I am now more willing, and more able, to engage students in meaningful conversations about potentially contentious issues. Whereas I used to nod toward things like homosexuality in religious life, interfaith marriage, or the role of government in reproduction, now I build these conversations into the class so students can learn to speak about their experiences, and so they learn to listen and learn from those with whom they might disagree.
Southern Methodist University, Texas
Undergraduate StudentI have learned how to not be offended and to be better prepared to receive other people's communication. You don't have to agree, but you can respect the other person.
Randolph College (VA)
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Undergraduate StudentDuring one dialogue, as we were reading The Joy Luck Club, we were asked to discuss our relationship to America. There were students who grew up in the United States and also those who hadn’t—and I was surprised to hear that everyone had equally complex relationships with the topic.
I appreciated being able to hear and express the full depth of our own context before delving into a discussion about first-generation immigrants.
Gordon College, Massachusetts
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines
Anjali Bal, Associate Professor of MarketingWe talked about where we are in the world right now, so we talked quite a bit about polarization. Essential Partners showed how these conversations are becoming more taxing and challenging because of that polarization. These were some first steps in terms of how we can start to have those conversations.
Babson College, MA
Undergraduate StudentAs a pharmacy major, I do not receive much training on how to handle difficult or controversial conversations. I think that this training will help me not only in my duties as a resident assistant, but in discussing medications and therapies with future patients when the conversation becomes difficult.
Northeastern University, MA
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Patrick Hale, director of Multicultural and Identity ProgramsOne of the things that’s so crucial to even fostering dialogue around diversity, equity, and inclusion is creating opportunities for folks to engage in deep reflective self-awareness.
Babson College, MA
Undergraduate StudentEvery opinion was accepted. No one felt judged or uncomfortable talking to one another. These have been, by far, the best classroom discussions I have ever had.
Bridgewater College, Virginia
Undergraduate StudentThe professor was able to engage every student. She encouraged them to present new ideas. Dialogue helped create an environment that really deepened the understanding of the material.
Southern Methodist University, Texas
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Undergraduate StudentAt the beginning of the semester, there was not much participation in class. But by the end, almost everyone had something constructive to add every day.
Bridgewater College, Virginia
Undergraduate StudentThe most significant thing for me was learning how to ask for more information rather than trying to persuade a person to think differently. I also learned helpful dialogue tips, which are more effective during difficult conversations. If I encounter a difficult dialogue with any of my residents, I plan on using the techniques I learned in this workshop to facilitate those talks.
Northeastern University, MA
Undergraduate StudentI feel more comfortable participating in class and less defensive when other students disagree. And because I learned more from my fellow students about their views, I now feel less competitive with them than in other classes.
Bridgewater College, Virginia
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana