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- Scaling Just Mercy Dialogues from the High School to the Community
Scaling Just Mercy Dialogues from the High School to the Community
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“Reflective Structured Dialogue is such a powerful and effective tool. All these people were able to engage in conversations about a topic that is pretty divisive in our community—but the structures and the design allowed them to do it with respect, with dignity, without compromising their own values and perspectives. There’s nothing else like it.”
Lynne Cote, School Librarian
Newburyport, MA
Moved by the national conversation sparked by the murder of George Floyd in the Fall of 2020, Lynne Cote wanted to create a space for difficult conversations in Newburyport, MA, a predominantly white, mixed-income community where she serves as the high school librarian.
In some towns and cities, the magnitude of an undertaking like this would make it nearly impossible. Who would lead these conversations? Who would be invited to participate? How would the conversations be structured? Luckily for Lynne, the Newburyport Public School system had prepared for a moment like this.
Educators and students at both the high school and middle school had participated in a number of Essential Partners workshops, beginning in 2018, where they learned to design and facilitate dialogues across differences.
“One of the most important things I took away from this experience,” said Lynne, “was how important it is to have these skills and tools in your repertoire before something happens. If we had been starting from scratch, I don’t think we would have been able to create the large-scale community impact we did.”
Working with school administrators, teachers, and community partners, Lynne launched a community read initiative within the high school that spread across the entire town, inviting residents to read the popular book Just Mercy, by Bryan Stevenson, and then come together for dialogue about the book, its topics, and their community.
A Conversation Led by the Schools
Leaning on the work she had done with Essential Partners, Lynne carefully designed six advisory lessons, 20–30 minutes each, that used a standard structure, communication agreements, and a single dialogic prompt followed by several other questions. For each unit, Lynne included a short video that aligned with the themes in the chapters covered as well as slide decks, guides, and lesson outlines for teachers.
At the high school, all students were invited to read the book and participate in advisory period dialogues. Students were given three options on how to engage with the story: read the original book or an abridged version adapted for young adults, listen to an audio book, or watch the film adaptation. Lynne also worked with teachers at the high school in each subject area to support a lesson connecting their subject to themes in the book delivered at the start of the event. Then, every two weeks, the school’s advisory period was devoted to the book.
“This is an incredibly important and consequential book for our community to be reading at this time,” said a Newburyport High School teacher. “I am extremely happy to see so many young people seriously engaging with Bryan Stevenson's work and the issues he is trying to shed light on. This has been a great journey so far—for me as well as my students.”
Teachers at both the Nock Middle School and the High School were eager to engage in a structured dialogue about the book as well. For them, Lynn and EP together produced a self-facilitated dialogue resource, allowing educators the flexibility to meet and discuss the book according to their availability.
After a successful series of school-based dialogues, Lynne hoped to move these conversations beyond the classroom so that students would be able to engage with educators, caregivers, business leaders, and trusted adults in the broader community about the book and its complex themes.
Scaling to the Larger Community
Lynne invited teachers from the middle and high schools to serve as the facilitators for a community-wide series of dialogues about Just Mercy. Eight local community groups supported the effort, helping engage a broad swathe of adult residents.
“It's amazing how vulnerable we all were willing to be with this group, sharing our personal experiences, thoughts and feelings,” said one participant. “You are to be commended for opening up this dialogue throughout the community. Thank you so much.”
Another participant made note of the Reflective Structured Dialogue tool itself. “The dialogue certainly exceeded my expectations. The facilitating system you used was spot on. It gave us time to consider the prompts, to write down our answers, and think about what others were saying. It was handled very respectfully and thoughtfully.”
Among the participants for that initial dialogue was Newburyport’s mayor, Donna Holaday. Impressed by the experience and sensing a greater potential for the format, Mayor Holaday requested that the town’s Diversity, Equity and Inclusion Alliance lead a broader program.
“I think we need to continue this work and these conversations,” said one educator. “Using a [dialogue structure] is so important and was very helpful.”
When the community read was finished, Lynne collaborated with the high school principal to offer a dedicated time for teachers to connect with each other about the experience. She called upon Essential Partners to help her design a dialogue process and questions for that purpose. Meanwhile, teachers at the elementary and middle schools who had participated in the community read contacted Lynne. They wanted help organizing a dialogue for teachers, in their schools, who had read the book as well.
Community-Led Innovations for Sustained Impact
At Essential Partners, our goal is to equip our partners with the tools they need to meet the needs of their community and to innovate and adapt the approach to new contexts.
Lynne exemplifies that ethos. Drawing on her training and supported by expert thought partnership when needed, Lynne was able to incorporate elements of Reflective Structured Dialogue throughout the community read program, creating a container that reduced the pressures of this polarized topic and invited people to truly hear one another.
“Reflective Structured Dialogue is such a powerful and effective tool,” said Lynne. “All these people were able to engage in conversations about a topic that is pretty divisive in our community—but the structures and the design allowed them to do it with respect, with dignity, without compromising their own values and perspectives. There’s nothing else like it.”
Newburyport’s Just Mercy initiative illustrates perfectly how EP’s Community of Practice can take ownership over their own programs and how RSD adapts to meet different needs.
Related Impact Stories
Testimonials
Windor DorkoAs a former rebel, I really believe that if we had known about dialogue, perhaps we would not have had a civil war.
Liberia
Becca Humphries ’21The dialogue setting created an environment where people weren’t afraid to open up and share those things that they might not always share out loud. It made us feel closer and provided a stronger sense of trust. It allowed me to be vulnerable to people outside of my community and to be open to sharing.
Cary Academy, NC
Belle AbayaTogether, we married our ideas to create a dialogue model that took into consideration our young people’s particular needs, and our culture.
The Conflict Resolution Group Foundation, Philippines
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Louise O’Kane, Community Places[Essential Partners’] technique is used to explore contentious or divisive issues. So looking at renewable energy we thought this was an ideal opportunity to explore all the complexities of that issue. I found it a really useful method, and although this is the first time we’ve used it I am sure we’ll be using it again.
Northern Ireland, UK
Belle AbayaAuthentic conversations will lead people to reflect on their own thinking and transform their perspectives to include that of others.
The Conflict Resolution Group Foundation, Philippines
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Linda Gryczan, MediatorInstead of demonizing and dehumanizing the other, we built a deeper connection. The fact that we disagree matters much less. It matters much more that we are neighbors in this community.
Montana Mediation Association
Andrew Wulf, PrincipalThe community dialogue was instrumental in helping us create a new policy around class rank. Though a controversial topic in the community, the dialogue EP helped us run ensured all voices were heard and valued. Regardless of how people felt with the final result, one parent summed it up best for us, ‘sometimes the process is more important than the outcome’.
Newburyport High School
Teresa Grettano, Associate Professor and Director of the First-Year Writing programFacilitated dialogue creates a classroom atmosphere in which exploring uncomfortable issues and asking difficult questions is an expected part of the process, and it allows students space to engage each other without fear of the vitriol common in our public discourse.
University of Scranton (PA)
Peter Cooke, Immigration Dialogue ParticipantThere’s a real difference to people who are coming to meetings. They say, wow this is so different. They all said how people were more on the ball, more congenial. Now people see growing the economy as a way to unify the receiving community and immigrant communities.
New Hampshire
Secondary School TeacherEP's approach allows all the students in the room to speak and be heard, to think about different perspectives on the issue without getting into arguments or fights.
San Diego, CA
Program ParticipantI read this comment from the 14th Dalai Lama: "Every change of mind is first of all a change of heart.” It seems appropriate for what we are doing.
Bayview, Michigan
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana
Parent, Cary AcademyEssential Partners's dialogue initiative is, literally, the best forum I have attended during my time at Cary Academy. The openness and sharing in our group led to genuine connections. I’m not sure words can express how meaningful this event was to me. Truly priceless.
Cary, North Carolina
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Becca Humphries ’21The dialogue setting created an environment where people weren’t afraid to open up and share those things that they might not always share out loud. It made us feel closer and provided a stronger sense of trust. It allowed me to be vulnerable to people outside of my community and to be open to sharing.
Cary Academy, NC
Andrew Wulf, PrincipalThe community dialogue was instrumental in helping us create a new policy around class rank. Though a controversial topic in the community, the dialogue EP helped us run ensured all voices were heard and valued. Regardless of how people felt with the final result, one parent summed it up best for us, ‘sometimes the process is more important than the outcome’.
Newburyport High School
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Kate CellThe thing that always feels like magic to me—and I’ve used it in several meetings that I’ve had since—is how the practitioners start by setting out pacts or agreements.
Union of Concerned Scientists, Massachusetts
Matthew Sandikie, Project PartnerThis has been quite different from other discussions in Liberia about peace. While many processes have been about how to reform ex-combatants, this was about how we may hold our own views but live together peacefully.
Liberia
Megan DeFranzaHere safe space was created for pastors and church leaders to wrestle with topics like evolution which are all too often “off limits” or believed to be antagonistic to the faith.
Gordon College, Massachusetts
Linda Gryczan, MediatorInstead of demonizing and dehumanizing the other, we built a deeper connection. The fact that we disagree matters much less. It matters much more that we are neighbors in this community.
Montana Mediation Association
Program ParticipantThis is a new idea, so many people speaking from their hearts. People can come together...if people can understand, they can change their hearts; then this can bring about more change.
Interfaith Mediation Centre, Nigeria
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Belle AbayaTogether, we married our ideas to create a dialogue model that took into consideration our young people’s particular needs, and our culture.
The Conflict Resolution Group Foundation, Philippines
Vibhav Nandagiri ’21When a debate occurs, you never feel like you get to hear a person’s full point of view. But, through dialogue, you get to learn someone else’s perspective without any competitive need to win an argument. It leads to mutual understanding; listening to each other helps us chip away at our differences.
Cary Academy, NC
Bill Scott, Project DirectorThere was a remarkable change in the way we were able to communicate with one another following the facilitated conversations.
Massachusetts Department of Mental Health
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Clay Thornton ’21Having an environment that gives you that space to listen to others talk about their experiences and understand how those experiences have led them to the opinions that they have—it is truly eye-opening.
Cary Academy, NC
Secondary School TeacherI’m a world history teacher… now I feel I’m more empowered about how to make connections across differences. I have a better skill set to facilitate connections.
New York City
High School StudentIt honestly surprised me that we were doing [dialogues about the 2020 election] in the first place. I have gone to this school since Kindergarten, and I have seen the recurring pattern of the faculty and staff looking to keep politics out of school discussion, which is completely understandable. Growing up this way has built a sort of stigma around politics that I feel like affected my experience in these activities. This also prompted me to learn more about how I feel about these topics.
North Carolina
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
High School StudentI learned that through productive dialogue, you can make relationships and friendships with people through talking about your differences and similarities.
Newburyport, MA
Etionette Nshirmirimana, Burundian Master TrainerI realized that by using the “dialogue” approach, people could talk of what is deep in their heart, especially things that have harmed them.
Burundi
Program ParticipantThis is a different tool for engagement. It’s not about you, it’s about others. It involves the art of listening and sincerely talking from the heart
Interfaith Mediation Centre, Nigeria
Kimberly Shaw, EducatorStudent facilitators flip the script. When students lead, you can see a change occur, a shift as they understand the difference between being a participant and being a facilitator, as they work to hear and address the needs of their classmates and community.
North Carolina
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Secondary School TeacherEP's approach has given me some tools to deal with what comes up in my classroom. I teach classes about charged topics. As I’m thinking about and exploring ways to broach these conversations with students, I use this.
New Jersey
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Meirav Solomon ’20Dialogue not only teaches you how to interact and understand more deeply those around you, it also teaches you more about the world around you and yourself. I think dialogue is super important to my growth as a student, a global citizen and a human being. I have learned to listen, I have learned to speak out, I have learned how to access my stretch zone (where I feel uncomfortable speaking but not turned off) and I have learned where my limits are.
Cary Academy, NC
Meirav Solomon ’21Vulnerability is the key. A lot of perspective-taking is based in vulnerability. It’s the key ingredient in a good structured dialogue. It’s crucial to the ‘meet me in the middle’ experience that dialogue is all about.
Cary Academy, NC
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Imam Sani IsahThrough this training, we will have more people in the stream of work that we do and become better equipped with the know-how, skills and techniques. But most important, together we will sow a seed that will germinate and become a source of the antidote to terrorism, fanaticism, bigotry and extremism.
Nigeria
High School StudentSimply changing the wording of a question can invite a completely different personality and emotion around a question. You can learn so much more and have a better understanding of someone's perspective by changing your question.
Raleigh, NC
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Janet Harris, Winthrop Rockefeller InstituteThe learning we received from Essential Partners has helped us open up space for people to have difficult conversations in a different way. The more we do this, the more we realize that dialogue has to be a part of all our work.
Arkansas
Allyson Bachta, K-12 Educator and AdministratorEP's approach is flexible enough to support educators working across diverse contexts and parallels work that they are already doing to support students' social-emotional development, create trauma-sensitive classrooms and schools, and differentiate learning experiences to meet the needs of all learners.
Massachusetts
Sophia Hopper ’24Dialogue changed how I think about the way my school runs.… now I know the people running this institution. I know their values. I know their story. There's a whole new level of trust in the institution itself.
Ravenscroft School, North Carolina
Jordan Cuffee ’21The dialogue training allowed me to push myself to speak up first. In an informal conversation, I’m not usually the first person to voice my opinion; I usually end up listening, rather than taking a stance on sharing my opinion. But the dialogue training empowered us to decide if we want to say something now or listen. It really made me feel part of the conversation, rather than being on the outside, observing.
Cary Academy, NC
Undergraduate StudentI have never heard people talk so openly about race, especially in a class setting. Everyone was respectful and honest at the same time. The dialogue structure helped me learn about my peers and helped me feel more comfortable than I ever have about discussing controversial issues.
Gordon College, Massachusetts
Seth Karamage, MediatorI am amazed at what came out—the way people shared their stories. This is not like a role-play; it really touched me.
Interfaith Mediation Centre, Nigeria
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Veronique Cavaillier, Director of Eastern Trade CouncilI think Essential Partners' training should be mandatory in every legislature. I think it should be a requirement.
The Council of State Governments
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
High School StudentThe most significant thing I've learned in this program is that having an open mindset when listening to others' opinions different from yours to understand their perspective instead of finding the flaws to oppose their opinion to try and change their mind.
Raleigh, NC
Anjali Bal, Associate Professor of MarketingOne of the things that we talked about was the ability to hear another person’s point of view, even if our minds aren’t changed. We have to remember that any sort of movement is movement. If we don’t acknowledge small movement, then we just stay on two different sides, and it’s all black and white, and we don’t hear each other.
Babson College, MA
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Misty Stoll, School Board TrusteeThe Sheridan Community has changed in the best way since the Essential Partners training. The Center for a Vital Community has been holding monthly dialogues. I’m going to facilitate the upcoming one. What’s great is that we’re attracting a much more diverse group of participants. There are always the regulars who come, but now we’re also getting conservative Republicans to come as well—politicians come, even the Sheriff comes.
Wyoming
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Cat Anderson, EducatorIt's incredible to really see the evolution and the change of these students, once they're given the tools—and Essential Partners has really helped me do that.
Boulevard Academy, Oklahoma
Meirav Solomon ’20Dialogue not only teaches you how to interact and understand more deeply those around you, it also teaches you more about the world around you and yourself. I think dialogue is super important to my growth as a student, a global citizen and a human being. I have learned to listen, I have learned to speak out, I have learned how to access my stretch zone (where I feel uncomfortable speaking but not turned off) and I have learned where my limits are.
Cary Academy, NC
10th Grade StudentEP's questions of understanding exercise felt like the debate that we wish the presidential candidates would have—instead of having to listen to two old guys yelling over each other.
Ravenscroft School, NC
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
High School StudentI can't even begin to explain the gratitude and fulfillment I felt from participating in this Essential Partners COVID-19 dialogue. It helped me better understand myself and what I hope to accomplish throughout this period of uncertainty.
High School StudentThe thing that surprised me, was the amount of respect given to each person while speaking in the meeting. I thought that discussing politics would eventually cause problems, but it did not.
Raleigh, NC
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana