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- Building Civic Institutions: The Frank Zeidler Center for Public Discussion
Building Civic Institutions: The Frank Zeidler Center for Public Discussion
Born in 1912, Frank Zeidler served as mayor of Milwaukee, Wisconsin over three terms from 1948 until 1960. Mayor Zeidler enjoyed a unique bipartisan appeal. He seemed able to connect with voters across the political, social, and economic spectrum about the policies and values that mattered most to them.
Mayor Zeidler remained active in civic life after stepping down from office, seeking to bring people together wherever possible to address conflicts and challenges. He pursued the public good through, among other activities, community dialogues.
Members of Mayor Zeidler's home parish, Redeemer Lutheran Church, wished to honor his values and vision. After Mayor Zeidler passed away in 2006, that group came together to found the Zeidler Center for Public Discussion.
Advancing expertise with Essential Partners
In 2013, affiliates of the Zidler Center felt the need to advance their facilitation expertise. They sought to add a set of powerful, flexible new tools to help connect people across differences of views, values, and identities.
So they attended an Essential Partners (EP) workshop, The Power of Dialogue.
Energized by the training they received, these facilitators brought the EP method back to their community and their work. The center has since facilitated dialogues on guns, racial reconciliation, interfaith dialogues, war, immigration, and segregation in Milwaukee, to name just a few projects.
“We so appreciate the leadership of Essential Partners in the field of dialogue across differences,” says Katherine Wilson, Executive Director of the Zeidler Center.
The Center now works locally, nationally, and internationally. Their partners include the Milwaukee Police Department, Safe & Sound, Habitat for Humanity, the Boys and Girls Clubs, the Evangelical Lutheran Church in America, and Marquette University, among many others.
Collaboration and innovation
Facilitators at the Zeidler Center began by using EP’s Reflective Structured Dialogue (RSD) model precisely as it was taught, Wilson explains. But they needed more. EP has since collaborated with the Center to innovate and adapt the RSD approach for their context. “We’re now always evolving the model,” says Wilson, “after almost every training.”
“We are incredibly proud to have served as one foundation for the work of the Zeidler Center,” says John Sarrouf, co-Executive Director of Essential Partners. “Their success serves as the best possible proof-of-concept I could imagine. I’m excited to learn from their work and to support them as we continue to innovate and expand the EP approach together.”
Related Impact Stories
Testimonials
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Seth Karamage, MediatorI am amazed at what came out—the way people shared their stories. This is not like a role-play; it really touched me.
Interfaith Mediation Centre, Nigeria
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Veronique Cavaillier, Director of Eastern Trade CouncilI think Essential Partners' training should be mandatory in every legislature. I think it should be a requirement.
The Council of State Governments
Program ParticipantI did not anticipate having as many concrete takeaways as I do. I feel there is an immense practical application.
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Program ParticipantThis is a different tool for engagement. It’s not about you, it’s about others. It involves the art of listening and sincerely talking from the heart
Interfaith Mediation Centre, Nigeria
Belle AbayaAuthentic conversations will lead people to reflect on their own thinking and transform their perspectives to include that of others.
The Conflict Resolution Group Foundation, Philippines
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Program ParticipantThis is the best adult learning experience I have had in the past five years. I wanted to learn new skills—I did!
Patrick Hale, director of Multicultural and Identity ProgramsOne of the things that’s so crucial to even fostering dialogue around diversity, equity, and inclusion is creating opportunities for folks to engage in deep reflective self-awareness.
Babson College, MA
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana
Linda Gryczan, MediatorInstead of demonizing and dehumanizing the other, we built a deeper connection. The fact that we disagree matters much less. It matters much more that we are neighbors in this community.
Montana Mediation Association
Matthew Sandikie, Project PartnerThis has been quite different from other discussions in Liberia about peace. While many processes have been about how to reform ex-combatants, this was about how we may hold our own views but live together peacefully.
Liberia
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Janet Harris, Winthrop Rockefeller InstituteThe learning we received from Essential Partners has helped us open up space for people to have difficult conversations in a different way. The more we do this, the more we realize that dialogue has to be a part of all our work.
Arkansas
Misty Stoll, School Board TrusteeThe Sheridan Community has changed in the best way since the Essential Partners training. The Center for a Vital Community has been holding monthly dialogues. I’m going to facilitate the upcoming one. What’s great is that we’re attracting a much more diverse group of participants. There are always the regulars who come, but now we’re also getting conservative Republicans to come as well—politicians come, even the Sheriff comes.
Wyoming
Program ParticipantI read this comment from the 14th Dalai Lama: "Every change of mind is first of all a change of heart.” It seems appropriate for what we are doing.
Bayview, Michigan
Misty Stoll, School Board TrusteeI ran for my local school board in 2018 and was elected. I use the skills in our meetings, whether I’m chairing the meeting or not. This makes the meetings much more productive. We don’t go over the same topics over and over again.
Wyoming
Douglas Stone, Sheila Heen, and Bruce PattonWe owe a debt of gratitude to Laura Chasin and her collaborators at Essential Partners… From them, we have learned about the transformative power of telling one’s story and speaking to the heart of the matter.
Difficult Conversations
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Program ParticipantThis is a new idea, so many people speaking from their hearts. People can come together...if people can understand, they can change their hearts; then this can bring about more change.
Interfaith Mediation Centre, Nigeria
Luke Zubrod, Director of Strategic InitiativesWhen there's an element of conflict, oftentimes we gravitate toward debate as a way of contending toward some decision or outcome. Dialogue is a much different proposition. The emphasis of dialogue is in understanding the other person's perspective, making sure they have the opportunity to feel heard.
Chatham Financial, Pennsylvania
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Janele Nelson, Mission DirectorIn these divisive times, Essential Partners has given my local YMCA and now the national YMCA a means to build bridges through dialogue, re-establishing foundations for constructive change to occur.
YMCA of Pierce & Kitsap Counties (WA)
Kate CellThe thing that always feels like magic to me—and I’ve used it in several meetings that I’ve had since—is how the practitioners start by setting out pacts or agreements.
Union of Concerned Scientists, Massachusetts
Louise O’Kane, Community Places[Essential Partners’] technique is used to explore contentious or divisive issues. So looking at renewable energy we thought this was an ideal opportunity to explore all the complexities of that issue. I found it a really useful method, and although this is the first time we’ve used it I am sure we’ll be using it again.
Northern Ireland, UK
Undergraduate StudentI notice that my classmates take much more care when speaking about people who practice other religions. They make fewer assumptions, and they’re more careful with their words to make sure to avoid unintentional connotations.
Bridgewater College, Virginia
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines
Bill Scott, Project DirectorThere was a remarkable change in the way we were able to communicate with one another following the facilitated conversations.
Massachusetts Department of Mental Health
Bill Scott, Project DirectorThere was a remarkable change in the way we were able to communicate with one another following the facilitated conversations.
Massachusetts Department of Mental Health
Bob Bordone, Expert and AuthorEssential Partners does the best work in the field of dialogue and communication.
Harvard Negotiation & Mediation Clinical Program, Co-Founder
Cricket Fuller, The Christian Science MonitorThis wasn’t a policy debate [about guns]. Instead, two people whose backgrounds and views diverged in almost every way possible shared a moment of honesty that struck at the heart of the matter.
Boston, Massachusetts
Program ParticipantI felt an amazing sense of accomplishment when the Essential Partners training ended; that I'd done something important for my community and something important for me.
Massachusetts
Beth MendozaDialogue gets more results. It makes decision-making easier. It makes creating participation easier … our greatest organizational impact has been more contributions as well as more effective and efficient meetings.
Moraine Park Technical College, Wisconsin
Imam Sani IsahThrough this training, we will have more people in the stream of work that we do and become better equipped with the know-how, skills and techniques. But most important, together we will sow a seed that will germinate and become a source of the antidote to terrorism, fanaticism, bigotry and extremism.
Nigeria
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Anjali Bal, Associate Professor of MarketingWe talked about where we are in the world right now, so we talked quite a bit about polarization. Essential Partners showed how these conversations are becoming more taxing and challenging because of that polarization. These were some first steps in terms of how we can start to have those conversations.
Babson College, MA
Program ParticipantI am now open to new views and can moderate my impulse to debate or persuade others of different views
Montana
Nicki Glasser, Policy CoordinatorWhat surprised me was how much you could transform a relationship during a three-hour conversation.
Transformation Center, Massachusetts
Program ParticipantBefore, I thought all dialogue that does not culminate in solution was considered equivalent to failure. Now I see that dialogue is a stage complete in itself.
Burundi
Meirav Solomon ’20Dialogue not only teaches you how to interact and understand more deeply those around you, it also teaches you more about the world around you and yourself. I think dialogue is super important to my growth as a student, a global citizen and a human being. I have learned to listen, I have learned to speak out, I have learned how to access my stretch zone (where I feel uncomfortable speaking but not turned off) and I have learned where my limits are.
Cary Academy, NC
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
Andrew Wulf, PrincipalThe community dialogue was instrumental in helping us create a new policy around class rank. Though a controversial topic in the community, the dialogue EP helped us run ensured all voices were heard and valued. Regardless of how people felt with the final result, one parent summed it up best for us, ‘sometimes the process is more important than the outcome’.
Newburyport High School
Belle AbayaTogether, we married our ideas to create a dialogue model that took into consideration our young people’s particular needs, and our culture.
The Conflict Resolution Group Foundation, Philippines
Kim Davidson, OmbudsI’ve gained not only confidence but tools. The Essential Partners training was worth every penny.
Oberlin College, Ohio
Rebekah Shrestha, SVPEssential Partners has played a catalytic role in our ability to facilitate dialogue time and time again, and we could not have done this work without them.
Belfer Center for Innovation & Social Impact and Office of Strategic Planning, 92NY
Etionette Nshirmirimana, Burundian Master TrainerI realized that by using the “dialogue” approach, people could talk of what is deep in their heart, especially things that have harmed them.
Burundi
Undergraduate StudentI have never heard people talk so openly about race, especially in a class setting. Everyone was respectful and honest at the same time. The dialogue structure helped me learn about my peers and helped me feel more comfortable than I ever have about discussing controversial issues.
Gordon College, Massachusetts
Lauren Cobb, Task Force MemberI now lead teams with a different language, using different processes, and with a different awareness of team dynamics. [I’ve seen] relationships grow and deepen, unity and commitment remain high, and mutual respect established and fostered.
Glendale Presbyterian Church, California
Peter Cooke, Immigration Dialogue ParticipantThere’s a real difference to people who are coming to meetings. They say, wow this is so different. They all said how people were more on the ball, more congenial. Now people see growing the economy as a way to unify the receiving community and immigrant communities.
New Hampshire
Program ParticipantThe highlight for me was the interconnectedness of the participants’ views, mutual respect, and range of experiences within the group
Montana
Romeo McCauley, Project PartnerI learned that I can build relationships, that I can be connected to anybody who I want to be connected to, no matter how difficult it is
Liberia
Windor DorkoAs a former rebel, I really believe that if we had known about dialogue, perhaps we would not have had a civil war.
Liberia
Anjali Bal, Associate Professor of MarketingOne of the things that we talked about was the ability to hear another person’s point of view, even if our minds aren’t changed. We have to remember that any sort of movement is movement. If we don’t acknowledge small movement, then we just stay on two different sides, and it’s all black and white, and we don’t hear each other.
Babson College, MA
Belle AbayaWhat is special about Essential Partners' approach is that it promotes authenticity, reduces defensiveness, increases curiosity, and boosts connectedness.
The Conflict Resolution Group Foundation, Philippines