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- Carnegie Library of Pittsburgh Brings Community Together Through Dialogue and Essential Photovoice
Carnegie Library of Pittsburgh Brings Community Together Through Dialogue and Essential Photovoice
In 2020, the Carnegie Library of Pittsburgh (CLP) was at the beginning of a grant to establish and elevate civic education and engagement within the library. That initiative, called Civic CLP, sought to ensure that community members would be well-informed about important issues and that the community’s own voices, needs, and ideas would be heard. Jessica Bayless, CLP’s civic and virtual engagement supervisor, oversaw the grant.
The proposal aimed to equip library employees with tools to support more engaged, democratic, inclusive, and creative public discourse. They also hoped to provide the community with a common framework for its public programming, one that could encourage healthy dialoguing across differences. With 19 locations, CLP serves as a community anchor, particularly in neighborhoods of Pittsburgh where it may be one of the only resources available to families.
That same year, Bayless and several colleagues attended a two-day virtual training with Essential Partners on its Reflective Structured Dialogue (RSD) approach. She immediately saw that RSD gave library staff powerful tools for managing potentially sticky conversations.

“Libraries want to be community anchors and safe spaces, and using tools from Essential Partners is one of the best ways to start or maintain that goal. I hope that more public libraries can have this experience.”
Jessica Bayless, Carnegie Library of Pittsburgh
The Role of Libraries in Building Community
John Sarrouf, co-Executive Director of Essential Partners, initially contacted the Carnegie Library of Pittsburgh because he was impressed by its role in a community dialogue about guns.
In the wake of a shooting at a synagogue in the community, one Pittsburgh-based theater company had decided to produce a play about guns. They wanted the show to encourage a more robust conversation about the role of firearms in their community. The theater asked CLP if it would be willing to host a dialogue about the controversial issue.
A member of the theater’s staff contacted Essential Partners for a free consultation call to think through the challenge of convening such a sensitive discussion. John suggested they connect with the library as well—he wanted to meet the people hosting such an incredible event. “That’s what a library should be doing,” he says. “That’s an amazing use of the space.”
Essential Partners was invited to lead a training that could bolster the Library’s Civic CLP initiative. The workshop’s participants included CLP staff, county library staff, and community members.
“Libraries should be places where the community meets each other, gets curious about one another, builds connection and understanding and learning, tells stories,” Sarrouf adds. “Essential Partners’ vision is to transform the purpose and mission of the library and to empower them to be places of connection, curiosity, and understanding.”
“Pittsburgh Voices Through Photos”
All the while, Essential Partners had been engaged in its own grant-funded initiative. John Sarrouf and others had been working to develop a new adaptation, Essential Photovoice, which blends elements of RSD and photovoice, an established image-based dialogue framework. When offered the chance to build upon their RSD training to learn this cutting-edge community engagement model, CLP leaped at the opportunity.
When CLP staff decided to take this new Essential Photovoice model into the community, they launched “Pittsburgh Voices Through Photos.”
“We publicized it as ‘your voices, your photographs, your perspectives,’” Bayless explains. “We promoted it as a brand-new dialogue experience from Essential Photovoice, an approach that combines amateur photography with facilitated group discussion.” Seven community members completed the weekly, four-session program.
Participants were asked to bring in photos that answered a variety of open-ended questions. What do you like about our community? How and where is our community growing and flourishing? What are the community’s deepest challenges? What could be done to address the challenges? What is the future of Allegheny County?
CLP staff let participants guide the discovery of discussion topics based on what emerged organically from the photos they brought in each week. Participants would put their photos on the whiteboard and then start moving them around. Bayless says, “Conversation intersected with a lot of environmental likes and concerns, including how Pittsburgh has some of the best views—from the top of Mount Washington to our rivers and our beautiful scenery—and how we also have really terrible air quality.”
“This is amazing. They’re doing it,” Bayless recalls feeling. “They’re finding the issues organically through imagery.”
At the end of the project, the library hosted a gallery exhibit and culminating reception. Participants chose which photos to display. “It was a beautiful photo representation of what everyone was talking about with the things they love about Pittsburgh—the food, the diversity of the neighborhoods, and the look and feel of everything,” Bayless says, “and then all the things they wish were better.”
About 100 people attended the reception, including at least one local representative, Sara Innamorato, who got to hear from the participants who had their pictures up on the walls. She learned what was behind the images, what the participants cared about, and what they wanted their local governments to know.

The Future at Carnegie Library of Pittsburgh
“I am very interested in all the ways we’re trying as a society to lessen these divides we’ve created for ourselves,” Bayless notes. With Essential Photovoice, “we ask questions of curiosity, do something to break through these protective shells we’ve put up as human beings. If the library ever found itself in a sticky situation, we could do a community town hall and utilize RSD in that kind of setting.”
Sarrouf agrees. “The next time something happens, or the next moment that the community feels that it needs to engage a question, CLP will have the means to do it.”
Bayless is excited about moving forward with both Reflective Structured Dialogue and Essential Photovoice in the library’s toolbox. “Libraries want to be community anchors and safe spaces,” she says, “and using tools from Essential Partners is one of the best ways to start or maintain that goal. I hope that more public libraries can have this experience.”
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